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1. General – what is this privacy policy for?

1.1. The website available at the address (hereinafter: the “Website”) is operated and owned by LUCKY LEMON, with company number BE 0682.870.694 and with registered office at Vogelstraat 31 A, 9090 Melle, Belgium (hereinafter also : “Controller”, “we” or “us”).

1.2. This privacy policy aims to inform you about the processing of your personal data on or via the Website. This privacy policy aims to guarantee proper and transparent processing of your personal data.

We strongly recommend that you read this privacy policy carefully.

1.3. This privacy policy only applies to the processing of your personal data on or via the Website by the Controller and/or by processors (e.g. external service providers or subcontractors) who process your personal data on our behalf and have concluded a processing agreement with us for this purpose.

Furthermore, this privacy policy in no way covers the privacy policy of other websites or applications to which reference is made via (even permitted) hyperlinks on the Website or of companies or entities that advertise in our services.

1.4. We are responsible for the processing of your personal data. As the controller, we take all appropriate technical and organizational measures to ensure that the processing is in accordance with Regulation (EU) 2016/679 of 27 April 2016 (hereinafter: “GDPR”). Our appointees or employees who have access to your personal data are equally obliged to comply with the GDPR.

1.5. This privacy policy is made available to you electronically and can be consulted at any time under the 'Privacy Policy' section on the Website. In case of requests or additional questions, you can always send an e-mail to: We will inform you of the action taken within one month of receipt of your request or question.

1.6. The controller reserves the right to change this privacy policy at any time. This privacy policy was last amended on 24/03/2022.

1.7. We should point out that before uploading or posting on the Website information relating to other persons, you must always have the express permission of the person(s) concerned.

2. Who are we and how can you contact us?

1.2. Infiormation and data from LUCKY LEMON :

Legal form: BV

Company name: LUCKY LEMON


Registered office: Vogelstraat 31 A, 9090 MELLE, Belgium.

VAT Number : BE 0682.870.694

Phone number: Not available

Email :

Hyperlink(s) Website :

3. For what purposes do we process your personal data?

We only process your personal data communicated by you on or via the Website to: - Customer Management, Direct Marketing.

4. What is the legal basis for processing your personal data?

4.1. We process your personal data if: the data subject has given permission for the processing of his personal data for one or more specific purposes (customer management, direct marketing).

4.2. In any case, from the moment you have agreed to our privacy policy - by clicking the ok button prior to using the Website and/or processing personal data on or via the Website - you give us the freedom to , specific, informed and unambiguous consent to process your personal data and you expressly agree to the way in which it is processed as determined in this privacy policy.

5. What personal data do we process?

5.1. On or via the Website we only process, and insofar as you provide this, the following personal data: electronic identification data.

5.2. We also process the following data: device data, log file data such as the IP address, browser and operating system, the external website that referred you and the pages you visited on the Website (and the date and time of the pages you visited). This data is processed automatically (even without any registration), only for statistical purposes and with a view to further improving the Website.

6. Who else receives and/or processes your personal data (besides the Controller)?

Your personal data is also processed by our IT supplier BlackVelvet-Productions on our behalf. This processing is regulated in a processing agreement that we have concluded with them.

7. Do we pass on your personal data to (companies or entities in) non-EU countries?


8. Where, how and for how long do we keep your personal data?

8.1. Your personal data is stored on a secure server data server: hosting of the website will be stored at BlackVelvet-Productions.

8.2. We will not keep your personal data for longer than necessary to achieve the purposes set out in Article 4. In this regard, we may therefore keep your personal data for some time to come. We will in any case not store your personal data for longer than 3 years.

9. What are your rights?

9.1. You have the right to request us to:

  • Access to your personal data;

  • Improvement (rectification) or deletion (deletion) of your personal data;

  • Restriction of processing concerning you.

9.2. You have the right to object to the processing of your personal data. You can object to the processing of your personal data for direct marketing at any time and free of charge.

9.3. You have the right to transfer your personal data to another controller.

9.4. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. However, withdrawal of your consent will not be retroactive and will not affect the lawfulness of processing based on your consent before its withdrawal.

9.5. You have the right to lodge a complaint with the Privacy Commission / Data Protection Authority.

9.6. The exercise of the above rights is subject to the requirements and conditions as stipulated in the GDPR.

9.7. To exercise the above rights, you can simply send us a request to: where you must adequately identify yourself.

10 What are our obligations?

10.1. We take all appropriate measures to guarantee a level of security that is tailored to the risks for and in the protection of your personal data.

10.2. We keep a processing register in which the (category of) processing of your personal data is also described.

10.3. [If applicable - We have appointed a Data Protection Officer who informs and advises us on our obligations under the GDPR, who monitors compliance with the GDPR and is the point of contact with the competent privacy authorities.]

10.4. We cooperate with the competent privacy authorities (at their request).

10.5. Where necessary and/or required, we will report security incidents or data leaks (including unlawful processing, loss, unavailability, destruction, damage or unauthorized disclosure of your personal data) immediately to the Privacy Commission / Data Protection Authority and no later than 72 hours after becoming aware of them.

In the event that such a breach is likely to pose a high risk to your rights, and under the conditions set out in the GDPR, we will also notify you.

In the event that you should become aware of such a breach of your or others' personal data in any way, please contact us at the email address

10.6. If we were to use certain new technologies or applications for the processing of your personal data, which would probably entail high data protection risks for you, we will, under the conditions set out in the GDPR, carry out a so-called “Data Protection Impact Assessment” ( DPIA) and, if required, consult the Privacy Commission / Data Protection Authority beforehand.

11. Coockies

11.1. The Website uses 'cookies' with a view to improving the user experience and to collect statistics among visitors to The Website. Cookies are small data files that are stored on your computer by the browser when you consult a website and facilitate the interaction between the visitor and the Website. Cookies do not contain any personal data.

11.2. From the moment you have agreed to our privacy policy, including cookie policy, by checking the box before using the Website, you give us your free, specific, informed and unambiguous consent to use cookies on the website.

The following types of cookies are used on the Website:

  1. Temporary cookies: these cookies are deleted as soon as you close your browser and are indispensable to allow you to navigate on the Website.

  2. Permanent cookies: these cookies are used to transmit information to Combell's web server each time someone visits the Website and are stored longer on your computer. These cookies are activated each time you visit the Website.

  3. Functional cookies: these cookies are used in order for the Website to function properly.

  4. Non-functional cookies: these cookies can be used for, among other things, statistical purposes.

11.3. You have the right, on request and free of charge, to object to the previously permitted use of the above-mentioned cookies. You can address this request at any time to

11.4. The Website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use the Website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so or insofar as these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google.

11.5. The use of cookies can be disabled via your computer or other device (settings of your web browser). However, it is possible that the Website will no longer function correctly as a result.

To ask? Feel free to contact us:

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